Return & Exchange Policy
At Yashmo Marketing products every product being sold here is unique and exclusive as well as different from any other product. We strive towards to provide unmatchable customer support and satisfaction by offering the highest quality of the products. In any case, if you aren’t happy with our products for any reason, we would insist that you go through our returns and exchange policy as follows:
- You can schedule a reverse pick up under ‘My Orders’ section. Returns or exchanges can be requested within 7-day from the date of delivery.
- No returns will be generated if the product is stitched.
- Refunds and transfers will depend on banks and local laws.
- Orders only with proper packaging and tags will be entertained for a return. We would appreciate if you could return the product in the original packaging. This will help us to expedite the returns process and ensure a safe transit.
- Special made-to-order handloom sarees can’t be returned. To maintain a fair stance to our artists, weavers and painting community, we deem these products to be ‘Final Sale.’ If you have received a damaged product, kindly notify us of the same within 2 days of receipt of your order.
- Orders will be picked from the delivery address only. The returned product should have its tag intact, should be undamaged and unused.
- You can also track the status of exchange in the ‘orders’ section. You will also be notified of the progress via email.
- Exchanges are entertained if there is a genuine quality issue pertaining to your order or if we discover that a wrong order is dispatched from the warehouse.
- ou can call us on +91 93161 15697 or e-mail us at firstname.lastname@example.org within 7 days from the date of delivery.
- Please mention your order number in the subject line to help us track your order quickly.
Yashmo Marketing reserves the right to reject or entertain returns. We maintain the discretion to ensure transparent ethics in the dealings.
- The refund will be initiated within the 3-5 business day once we receive the product. If you have requested for an exchange, we will keep you notified of the order status via email and SMS. The refund will initiate only if the product is defective or damaged.
- We will refund the money via the original mode of payment such as debit card, credit card or net banking. For COD orders, you need to provide us with bank details in order to facilitate the refund into your bank account. You can also choose to get the refunds in the form of gift points.
- For any other questions or clarifications, please email us at email@example.com